Refund & Exchange Policy

我們的承諾（Our Commitment）

我們致力為每位顧客提供高品質、安全可靠的產品。如果您收到的商品有任何瑕疵或錯誤出貨，我們將全力協助處理退貨或換貨。

We are committed to delivering high-quality and safe products. If you receive a defective or incorrect item, we will assist you with the return or exchange process.

退貨政策（Return Policy）

我們接受退貨申請，但需符合以下條件：

商品必須未經使用、未拆封、包裝完整
顧客需於收到商品後 7 天內提出退貨申請
商品類別不得為個人衛生或接觸型產品（如：安撫巾、公仔）一經拆封恕不退換
非商品瑕疵的退貨，運費需由顧客承擔

We accept return requests under the following conditions:

The item must be unused, unopened, and in its original packaging
The return request must be submitted within 7 days of delivery
Returns are not accepted for personal hygiene or plush products (e.g. soothers, plush toys) once opened
Return shipping fees for non-defective items are borne by the customer

退貨不受理情況（Non-Eligible Return Situations）

以下情況將無法受理退貨／換貨：

超過 7 天退貨申請期限
商品已被拆封、使用、清洗或有人為損壞痕跡
因個人主觀因素（如喜好、預期不符）要求退貨

Returns or exchanges will not be accepted in the following cases:

Request submitted after 7 days of receipt
Product has been opened, used, washed, or damaged
Return reason is based on personal preference or change of mind

換貨政策（Exchange Policy）

如您收到商品後發現瑕疵或出貨錯誤，請於 7 天內聯絡我們。我們將免費為您更換相同商品（視庫存情況而定）。

If you receive a defective or wrong item, please contact us within 7 days. We will replace the item for free (subject to availability).

運費與費用（Shipping & Fees）

若退貨原因為商品瑕疵或錯誤出貨，來回運費由我們承擔。
若為非商品瑕疵之退貨，來回運費將由買家負擔。

For defective or incorrect items, we will cover the return and reshipment costs. For all other reasons, the customer is responsible for shipping fees.